Welcome to MSI Pro Service and Support Portal

Extended Warranty on MSI PC systems can be purchased from MSI authorized re sellers or through third party warranty service providers. 

If you purchased extended warranty through a third party service provider, please contact your re seller or whomever you purchased the extend warranty directly from. They will provide you instructions on how to submit your warranty support beyond our standard warranty coverage period.

To verify if you have purchased MSI extended warranty, you can check your invoice if any of the below MSI warranty Part No. or reference number were included.

One (1) Year Standard PC systems Warranty Coverage on:
* Gaming Laptop & Desktop PCs
* Business and Productivity Laptop 
* Selected Business Desktop & All in One PCs


Three (3) Year Standard PC systems Warranty Coverage on:
* All Mobile Workstation PC
* Selected MSI laptop and desktop models 
*Selected MSI Business and Productivity PCs
* Selected Display Monitors
* Motherboards (may exclude some models)
* Graphic Cards  (may exclude some models)


You may purchase extended warranty within 30 days from your original product purchase date by contacting MSI or your authorized re-seller where you purchased the MSI products from within 30 days. Just reference to below part number when contacting us or your re seller.


NUC Form Factor PC Advance Replacement policy

1. Attention: Remarks of Product Warranty Term The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

2. MSI General Product Warranty Policy
The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.

3. PRO DT – Cubi NUC Form Factor PCs Service Policy Advanced replacement - Warranty period of 12/24/36/48/60 months.

4. PRO DT – Cubi NUC Form factor PCs contains below options Full system/Barebone/Mother board

5. Warranty Exclusions The following circumstances excluded from warranty coverage • Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors. • Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes • Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products • Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment. • Internal or external consumable items of the product itself such as battery, earphone, etc. • Accessories or packing material such as boxes, user manual, etc.,

6. To Discern the Original Manufacturer Barcode PRO DT - Cubi systems will have the Serial Number sticker located on the back of the unit.

7. RMA process guide line
• When defective suspected and found, please reach out to MSI customer service department to provide trouble shooting for reported issue remotely first.

MSI Computer Corp.
Address: 902 Canada Court
City of industry, CA 91748
TEL (Repair) : 1-888-447-6564

Working Hours: Mon-Fri 9:00AM - 5:00PM PST
• If issues are identified and qualified for advanced replacement warranty, customer has to submit the “RMA request form” along with the “Credit Card Authorization” in below link. Upon receive both forms, RMA department will send out a refurbished unit with return label included. Please kindly allow 1-2 days to process.
https://service.msicomputer.com/msi_user/support/rma_advance_form.aspx

• After successfully replaced the working unit. Please pack well the defective unit with return label pasted outside the box and send back to MSI.

• Once MSI received and check all the info and product are correct, the case will be closed. No credit card will be charged.

8. Additional disclaimer
• We reserve the right to add or modify any of the Advanced Replacement Warranty terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion.

• Any changes or modification will be effective immediately upon posting of the revisions on the Sites.

• Reject Advanced Replacement Warranty service for any requests that don’t meet the criteria.

• Users have to return within 10 working days, or the credit card will be charged.

• If we receive a non-MSI product or not the right product, the credit card will be charged. Only ship items and quantity that are specified in the RMA documents.

• To use of any shipping courier other than the MSI provided will be at the customer’s expense and will not be reimbursed.

• MSI is not responsible or liable for product damaged, lost, or stolen during transit, and before receipt at MSI RMA department.

• Alaska, Hawaii, Puerto Rico, Virgin Islands do not qualify for this warranty option.
Should you have questions about customer service, please kindly contact here: USProservice@msi.com